Billing issues with Xfinity Mobile --- need this escalated

Here's the email I sent to a few possible Xfinity email addresses about my issue.  I'm hoping someone reaches out to me to finally fix this issue.  I've left my personal information off this.

To whom it may concern:

I hope one of these email addresses works, as when chatting with Xfinity customer support, I was told there are no email addresses I can send to.  That is one more disappointing thing about my whole recent experience with Xfinity.

I need this situation escalated as high as necessary to get this problem resolved.  What has happened is not right, and it has been going on long enough.  We have been Xfinity/Comcast customers for a very long time, and Xfinity Mobile customers for a good while now.  You likely have chats, notes, and the history of this problem and what has been done about it, but I'll give a brief summary:

I was considering upgrading to an unlimited phone plan and upgrading phones.  I chatted (for two hours) to do this.  The pushy customer representative first tried to get me to accept two (or more) "free" smartwatch lines.  I declined multiple times, but when I was told they were "free," I relented.  We went through that, only to find there was a per watch monthly charge, and a per month watch line charge.  The representative then told me he'd credit my internet bill to make up for the charges to make them "essentially free."  

We then moved on to the phone lines.  I was told we qualified for "free" new iPhones or Samsung Galaxy S25s.  I was told we'd get a free unlimited line, pay for one other, and have big discounts on the other lines, with prices locked in for a year.  As we proceeded to phone selection, it soon became apparent that the "free" phones were not free.  No problem, I was told, there would again be credits to my account and gift cards to make the phones "essentially free."  At this point I was so frustrated with the bait and switch and that this had taken almost 2 hours over chat, that I said to cancel everything.  I was told to at least keep the "free" watches.  I said no.  The representative told me he would cancel everything.

I later found out that he did not cancel the watches, or that at least the order had already gone through and could not be canceled.  I was told I could just return the watches and the services  would be canceled at that time.  The watches arrived with instructions on how to activate them.  I did not activate them and requested a return.  Xfinity activated them automatically without my permission.  I returned them as directed through FedEx.  I received confirmation that you received them.

Charges for two smartwatches and two watch lines of service (with taxes) started appearing on our account.  I chatted to get them resolved.  I was told I had to send back the watches.  I confirmed that I had and that they had been received.  I was assured that this problem would be taken care of, that the representative was canceling the watch accounts.  I was given credits to my account to cover the extra charges.  I assumed the problem was taken care of as had been promised.

The next month the same charges appeared again.  I called in that time to speak with a representative.  He assured me that he would fix the problem.  He claimed to have canceled the watches, the watch lines of service, issued credits to cover the extra charges.  Again, he said it was fixed and that we would no longer see the charges on our account.

Our latest statement shows that is not the case.  The charges remain.  I estimate I have wasted 5+ hours of my time on this issue, and it has caused a great amount of stress, anxiety, frustration, and anger.  I am extremely disappointed with your customer service, for pushing products and then making promises and not fulfilling them.

I need this issue resolved now.  Someone high enough up needs to fully cancel the watches, the watch lines, and make sure they do not appear in my next statement.  I also need compensation/refunds for the additional charges that have shown up for the third time.  If these charges continue, I'll have to look into recourses to correct this outside of Xfinity's customer relations services.  

We have been Xfinity customers for about 20 years, and have been mostly happy with your service.  In the past, we were limited to only two internet providers where we live.  We now have several options for internet.  We definitely have other options for mobile service that have become incredibly appealing in comparison to the experience we have had the last several months with Xfinity.  This problem you have caused to our account needs to be fixed now.  I need proof that it has been fixed, not empty promises.

Please respond with how you plan to permanently correct this issue.  I appreciate your help with this frustrating situation.