Visitor
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1 Message
Billed $130 for unactivated eSIM - Chat only refunded $60 (Ref: 908718512316875301)
Hello. I was erroneously charged $130 for an eSIM line that was never activated or downloaded (0.0 KB usage). I just finished a chat where the agent canceled the line and issued a partial $60 refund under Chat Reference #908718512316875301, but they could not queue a supervisor to credit the remaining $70. Can an official corporate forum specialist please review this ticket and credit the final $70 back to my card? Thank you.
XfinityJorge
Official Employee
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3.3K Messages
1 hour ago
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XfinityJorge
Official Employee
•
3.3K Messages
1 hour ago
Please send us a DM with your name and address to get started.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "Start new conversation" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
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