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I am writing to formally dispute $1,300 in international roaming charges applied to my Xfinity Mobile account related to iPad usage in Canada.

At the time of use, I was not clearly informed that my iPad would incur pay-per-use international data charges or that it would be treated differently than a phone under my plan. The charges were unexpected and disproportionate.

After receiving the bill, I contacted customer support and spoke with multiple representatives who explicitly told me that the charges would be reversed or credited. I relied on those assurances.

Despite this, the charges were later reapplied, and I am now being told they are valid and will not be adjusted. This is extremely concerning, as it contradicts what I was previously told and leaves me responsible for a charge I was assured would be resolved.

I am requesting the following:

• A full reversal of the $1,300 roaming charges
• Confirmation that this matter has been escalated to Executive Customer Relations

If this issue is not resolved promptly, I am prepared to continue escalation through regulatory and consumer protection channels, including the FCC and my State Attorney General.

I would prefer to resolve this directly and appreciate your prompt attention to this matter.

Sincerely,
[Edited: "Personal Information"]

[Edited: "Personal Information"]