Regular Visitor
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1 Message
Apple Watch 5 Series Cellular Activation
I have had nothing but issues and poor customer service since signing up for Xfinity Mobile. I thought finally I was to the point where I have no need to contact them again for anything, but not the case. I have been back and forth with multiple reps trying have an Apple Watch added to my account. I have been to multiple physical stores, spoken with countless telephone reps, and the result is always the same, nothing. Can anyone help with this?
shoein
Regular Visitor
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1 Message
5 years ago
Hi @ComcastChrisL
I am having the exact issue. I have gone through the steps to activate my Apple Watch Series 5 and it says "Unable to Configure Celluar Plan"
Apple Watch says: No Sim
Apple Watch App: ICCID is blank
Please contact me if you have a solution it would be greatly appreciated, hoping you can help!
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Walkermcfly
Regular Visitor
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4 Messages
5 years ago
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luckywales
New Poster
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2 Messages
5 years ago
I'm also having the same problem. How do you message Chris?
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rpage935
Regular Visitor
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12 Messages
5 years ago
I'm running into the same issue as all of you. I cannot get past step 1 and the "sorry, we have run into technical difficulties".
Hoping @ComcastChrisL can help.
Spent about two hours on a chat with CS. Not luck getting the AW series 5 activated.
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rtstuff5
Regular Visitor
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3 Messages
5 years ago
I am having the same issue. I let it sit overnight and it is still not working.
The account says that it isn't paired with my phone. I have paired, unpaired, re-paired, talked to customer service. Nothing seems to work. I have spent over 5 hours trying to get this watch to work on the cellular network.
I will be taking it back to the store today to try to get some in person assistance. The customer service line is painful with all of the stuff you have to go through just to talk to someone other than a computer.
Highly disatified today.
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welch77
Regular Visitor
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2 Messages
5 years ago
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Capsasii23
New Poster
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1 Message
5 years ago
Im having same issue, just came on board to Comcast Mobile.... I need some direction, I have done it many times and still the same message!
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farmerfarm
New Poster
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1 Message
5 years ago
I am having the same problem I tried to talk to a support person with Xfinity but they were not helpful. Please help! I have been trying to connect for months now. @ComcastChrisL
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XfinityChrisL
Official Employee
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280 Messages
5 years ago
Hello everyone,
Just a reminder, after your initial post on the forum, you should then be able to see the blue 'send-a-message' button on other users profile pages. Click on my name ComcastChrisL and it'll take you to mine, and from there you can reach out via private message.
In your private reply, please include first and last name, complete service address, mobile number, and the last 4 digits of the card on file. Finally, remember to add the IMEI# for the watch in question. Thanks again for everyone's time, patience, and support!
Sincerely,
Chris
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rpage935
Regular Visitor
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12 Messages
5 years ago
Well, I've got some great news. Over the weekend, I broke my watch. Apple replaced it under AppleCare.
The new watch activated just fine.
As a side note: the broke watch was a T-Mo watch that had been activated on T-Mo's network.
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Lsprings1
New Poster
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2 Messages
5 years ago
Hi Chris,
Hoping you can help me with setting up xfinity mobile phone service as well. My daughter new Google pixel 3e is not being recognized as compatable with xfinity service and we just purshased this phone in Sept. of 2019. Please advise!
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jersey_weeds
Frequent Visitor
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17 Messages
5 years ago
Same experience here!
Here was my cry for help! https://forums.xfinity.com/t5/Xfinity-Mobile/Apple-watch-series-5-activation-failed-quot-please-try-again/td-p/3355697
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Gabowden90
New Poster
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1 Message
5 years ago
I'm also having the exact same error.
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clmh
Regular Visitor
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2 Messages
5 years ago
Thanks for this. Posting so I can send a PM.
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Rmills1
Regular Visitor
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2 Messages
5 years ago
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