Visitor
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3 Messages
Agents promised $300 prepaid visa for each line, and now the offer is not honored.
In December I was promised to get $300 prepaid visa for switching from TMobile to xfinity mobile, this was promised and confirmed by multiple agents. I did bring 3 lines over and was told again that I will receive $900 in total. When trying to confirm again, I was told that this is not true and that the agents lied to me. I was also told that it will take 60-90 days to get the cards, and now agent tells me it is 16-18 weeks. I am looking to get this resolved and get the promised prepaid visa cards. Upon my contact today the agent created a ticket [Edited: "Personal Information"] and promised the resolution within 72 hours. If not resolved I will be filing complaints with BBB and FCC.
UPDATE 2/22: After some offline conversations with representatives, they were able to get to the bottom of it and the incentives were initiated to the original promised amount. I did actually receive 2 cards already: $300 and $600.
Again
Expert
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30.9K Messages
2 years ago
@user_c313f0
In order to get that gift card you have to be in good standing [no late or slow pays] and you did not make any changes to your plan during those 90 days. After 90 days you should receive your gift cards within a couple of weeks.
You can check your status here: https://xfinityincentivetracker.com/
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DaveO3
Problem Solver
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755 Messages
2 years ago
Here was the $200 BYOD incentive promotion that was offered in December:
Bring Your Own Phone: Limited to select eligible phones. Bring your own phone and prepaid card offer each require activation of new Xfinity Mobile line. $200 Prepaid Card: Offer ends 12/21/2022. Requires transfer of phone number from another carrier within 30 days of line activation. Must maintain the new line with an account in good standing for 90 days following line activation. Visa Prepaid Cards are issued by Pathward, N.A., Member FDIC, pursuant to a license from Visa U.S.A. Inc. This card can be used anywhere Visa debit cards are accepted. Prepaid card mailed to Xfinity account holder within 16-18 weeks of activation of all required services and expires in 180 days. Maximum $2000 in prepaid card amount per customer/account. Multiple cards may be issued based on total qualifying amount. May not be combined with other offers. Also available for eligible Comcast Business Mobile customers.
LESSON: Fortunately, or unfortunately, whether by phone, in store, or online, XM promotions are exactly the same. Agents cannot override the XM computer system, no matter how convincing you may think you are or how confusing an agent may be, or wishful thinking takes over.
Check the Incentive tracker at https://xfinityincentivetracker.com
verify that you met all of the conditions of the promotion and note the phone number if you want to speak to an AGENT.
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Tamlew447816
Visitor
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4 Messages
2 years ago
I was promised $400 for each line that I brought in. I’m only receiving 200 where is the other $200 gift card
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Tamlew447816
Visitor
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4 Messages
2 years ago
What’s the point of switching to Xfinity? If you do not get the reward that is promised to you when you switch your services just because you switch your services the number does not port over. you are not eligible for this xfintity reward. That is very unfair to treat customers like that especially when you have been with them for two years plus anything you are treated like an imbecile all I want to know is why am I only received one reward card and I have two phones on the account I did port over a number on both of my phones they were not excepted. They gave me new phone numbers but I was still told that I was in eligible for the $200 reward cards per phone but today I get a email saying that the $200 reward card is being mailed out and I should receive it in 2 to 4 weeks, but what happened to the other $200 reward card for the second phone
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Tamlew447816
Visitor
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4 Messages
2 years ago
And I paid my bill on time since I switched over to Xfinity mobile
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user_4cbab6
Visitor
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1 Message
1 year ago
I am also facing the same issue. I was promised $300 prepaid visa ($100 for BYOD and $200 for switching from TMobile) for each line. I transferred 2 lines from TMobile to Xfinity, and have got confirmation for only BYOD credit and no where on the xfinity incentive tracker also, I can see the $200/line offered to me.
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user_d8b564
Visitor
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1 Message
1 year ago
Hello, I also have this same problem. Agents offered 300 per line and I just received 200 per line.
Spoke to several Agents already and nobody helped me with this issue, I a definitely moving back to tmobile again, this goes against my values.
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