Actual Xfinity Employee on Phone Commited Fraud to my Account

I’ve spent 10 hours of my time trying to fix this so far.

I called comcast with a question about my modem.

An Xfinity employee did the following over the phone against my consent:

A phone with a payment plan was added to my Xfinity Mobile account

A second phone line service plan was added to my account

A Hard inquiry was made on my credit report

And $59.24 was charged to my credit card

None of this was allowed by me and I was never informed that it would happen. I did not consent to this.

I ask that you do 2 things:

1. Reverse the hard inquiry on my credit report

2. Cancel the $59.24 that was charged to my credit card

After this, make sure that my Xfinity mobile account is back to where it was before this happened.

Please message me. This employee said that I won a Holiday Raffle and he would send a phone to me for free.

The call was even recorded. He told me there would be no charges to my credit card, and he told me explicitly that my monthly bill would not change.

I thought maybe this was true since my mother received a free phone from Xfinity Mobile.

Please help make this right because I feel that this was very illegal.