Activating iPhones in SOS Mode

I switched to Verizon earlier this week. Stopped by their store, was in and out in 20 minutes with a working phone number. Twenty minutes !!!!! Xfinity has no hope of catching up. 

Hi,

I had same issue and after activation my phone  was working fine for a week and then went to SOS by itself. So, I have checked the setting phone and seen it backed to activation mode again. So, the only thing I did was I have connected the phone to internet and active the Esim again and it worked. Now, that SOS mode gone and I got antenna. FYI

Xfinity…where’s the fix? Where’s the accountability? What are you going to do to keep us with you? You are not the only game in town. 

For the last 5 days I am not able to connect to Xfinity cellular network. I’m ready to give up on Xfinity all together and will go to other service providers. I have never received this pathetic service in the last 7-8 years. 

Suggested fixes have not worked on my 2 new iPhone 13, transferring to advanced team still results in a super long hold that went past your business hours without informing me you had closed and weren’t going to answer…despite the tech “confirming” with advanced that they were ready for me

Absolutely horrible service from Xfinity Mobile. I just keep getting put on hold. I am contacting Verizon and switching providers. The process of activating a new phone should not be this difficult.

So after 16 hours without phone service today trips to different stores, back-and-forth with support via phone and chat escalating to tier 2 and tier 3 support I finally figured out how to fix this issue on my own might I add! I created a new activation by selecting my device as a swap. I copied the number under the “Available Sim”section from settings> general>about>and scroll all the way down you should see available sim mine read IMEI, and then the number two next to it enter that number as the IMEI and then you’ll get a pop up on your phone that says activate Esim this must be done on Wi-Fi. I wish you all the best of luck. I’ve had enough headache with this issue today. Definitely deserve a month of free service after this disaster! Lol 

I have done all of this and still getting nowhere. Is there another option like getting a physical SIM?

Got my 14 pro max two weeks ago. I can't even get the thing to activated. It says "It takes a few moments to activate" then says "SIM not supported" and after 7 reps last week and 4 hours of conversation today. I have nothing. I'm on hold and about to cancel at this point. It's almost been a month and I've spent more time on the phone with Xfinity than having a working phone. Back to Verizon it is. It may be more money but I mean. I had a working phone

I'm having the same issue as everyone else xfinity said theyd be able to port my phone over from t-mobile. I've been stuck in SOS 3days now and have no way to use my phone. they keep telling me its activated but its not this whole ordeal is a nightmare and unless they solve today im going elsewhere 

Its been 3days now ive been stuck in SOS mode. Xfinity keeps telling me the phone is activated but it is not, our else i would not be on here. They refuse to resolve the issue and continue to pass me on to someone else. I have no phone service or working phone because of them. 

THIS WORKED FOR ME: 

After being on the phone with comcast for over 5 hours over the SOS mess and then BEING HUNG UP ON, this is what I finally did that worked:

1. Completely erase your iphone and Start from scratch.  Go to  Settings - General- Transfer or Reset iphone.  Click on ERASE ALL CONTENT AND SETTINGS. DO NOT CHOOSE THE KEEP eSim OPTION!!! SET IT COMPLETELY BACK TO FACTORY SETTINGS.  Then restart the phone and login to wifi.  Do not set up anything on your phone yet, just wifi.

2.Go to the xfinitymobile.com/activate site (My phone number was already ported over to Comcast from AT&T and was showing as activated on xfinitymobile.com/activate. ) If you don't see your number activated here, you need to work on this first by calling Comcast.

3.Then click on devices and scroll down to ESIM Download and help then click on ESim details, then click on Get New eSim. Mine would not autogenerate the push message so in my case what worked was generating the esim download manually with the camera on the QR code. 

Once my phone showed LTE up in the top right instead of SOS I rebooted, made sure I did not receive the dreaded SOS again and then tested a phone call - WAHOO I at least had my cell number working. 

Then I went  back into settings -  general - transfer or reset iphone, but this time after I again chose transfer or reset BUT on the next screen it allowed me to erase everything but keep my esim and phone number on the phone.  

Reboot, recheck that you still have phone service, log back into wifi which will have been erased and then restart your old phone near the new phone to do a direct data and app transfer from your old iphone to your new iphone.  The LTE in the top right disappeared and it showed 5G and the cellular bars at this point.

Good luck, I hope this works for everyone else, and I have a message for Comcast:

SHAME ON YOU

Shame on you for not posting a method on this site that works for your customers.

Shame on you for training your CSR's so poorly that they are hanging up on customers because they have no idea how to fix the problem.  

And shame on you for not having consequences for Customer Service Reps that treat your customers like this when people are so reliant on their phones.  My child has medical issues and I absolutely can not be without a phone and yet all of these messages from suffering customers?!  It's downright disgusting.

Thank you to the last poster. I’m dealing with this and the help I’ve been able to get is minimal and not helping. 

iPhone SE 3rd generation. Can it be activated with esim?

What should I do? Customer service is not activating esim on my iPhone SE 3rd generation? They are saying iPhone SE 3rd generation is not compatible