a phone number for customer service

Hello user_wfziz1, thank you for reaching out. Hope you are having a great day. Our customer service number is 1-800-Xfinity (1-800-934-6489). 

The digital care team is a corporate headquarters team, so if you need any assistance at all, we are here to help. If you can elaborate on your issue we would be glad to assist. 

user_zib74c

Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.

To send a Direct message:
Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears.

Hey there, user_tjincb, thanks for reaching out through Xfinity Forums regarding your box. We would be happy to help you with the box. What issues are you having?

@user_yt06il​ 

Call 1.800.Comcast.   That is 1.800.266.2278
Let them know about the fallen tree limb on their line, and that it looks like it might cause damage.
Xfinity may, should, sent someone out to clear the limb.

However, interestingly, in some states fallen trees and limbs are the responsibility of the home and property owner that the tree or limb fell onto.
Yes, that may not sound correct, but I discovered that in my state, Indiana, that is the case.
Fallen trees and/or limbs are considered "natural cause", and thus not the responsibility of the actual tree owner.
If my neighbors tree or limb falls onto my property, then it is my responsibility to clear and clean it up, legally.

Now, if you have good neighbors, then they help you clear and clean the damage caused by their tree.
However, make sure to check your particular local and state laws about who is legally responsible, before you might get into an argument with a not so friendly neighbor. 

I looked my Indiana state laws regarding trees, tree limbs, and who is responsible for fallen trees and limbs.
As one would think, your trees on your property are your responsibility to maintain can clear if something falls.
If a neighbor's tree falls on your property, interestingly, that is your problem, as the tree owner is not responsible.
Many state laws regard fallen trees to be an act of nature, and if such, then the property owner who has the fallen tree and or limbs is responsible to take care of it, not the actual owner of the tree.

There is, however, a scenario where some states do place the responsibility on the property owner who has the tree.
If a neighbor sees that there is a great risk of damage if a neighbor's tree were to break and or fall onto your property, then you must inform the neighbor of that potential problem.  Get it in writing or record the conversation that you did tell your neighbor about their tree and potential safety hazard.
Then, if the tree does fall, or a branch falls, onto your property and causes damage, that will be the responsibility of the tree owner.

Also, if your neighbor has a tree that looks dead and/or not stable, again, inform your neighbor that they need to take of that if that tree may fall on your property and cause damage.  The issue here is that one speaks with their neighbor so that both neighbors understand that there is a potential safety and damage issue.  Take photos and/or video to have for evidence.

One other issue with trees and limbs.   If your neighbors tree limbs are growing over your property, such as your house, garage, or other area of concern, then you CAN cut the tree limb to remove the potential hazard, WITH OUT the approval of your neighbor.
The caveat is, if you're going to cut a limb from your neighbors tree, then make sure that your cutting does NOT result in that tree dying.

If the tree is damaged, by your cutting, and it dies, then that is your fault and responsibility.

Yeah, interesting laws about trees and other vegetation among and between neighbors.

Still, make sure to look into YOUR own state's law regarding trees and neighbors, as there are some differences in different states.
My state is Indiana, and the laws about trees is from something like the 19th century.

Greetings, @user_6bhsu1! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're having issues with your connection speed, but you have definitely come to the right place for assistance.

If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.

To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.

Hello @user_s7cijt. Thank you for reaching out on our Community Forum. I understand it can be very frustrating when you have a service interruption. I would love to check on this for you.

Please send us a direct message with your full name and address so that we can assist you further.

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon or  https://forums.xfinity.com/direct-messaging

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

- As you are typing a drop-down list appears. Select "Xfinity Support" from that list

- An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it.

@user_ba6x4h My apologies for how this experience has made you feel. You should receive a different modem for your Now service in the mail. Once you have that modem you'll be able to use the app to set up everything.  I can certainly check the status of everything for you. Can you please direct message me your first and last name along with your full service address so that I can assist
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message.

user_y7vcah thanks for using the Community Forums page, let's turn that frown upside down regarding your recent experience. Please send me a direct message with your full name and complete service address to get started addressing your landline concerns. 

Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Messaging" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message.