Visitor
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1 Message
"0 Xfinity Mobile Lines"
My account does not show either of the two mobile lines I am currently paying for. Moreover, the account says my plan is inactive under the billing section.
My problem is that I cannot access device settings since my phone is not listed on my account. When I do "add a line", it tells me to pay for an additional plan! I already pay for it every month successfully.
XfinityJustinM
Official Employee
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27 Messages
4 hours ago
Hello @user_k6xv6c,
Thank you for taking advantage of our forum community, and bringing this to our attention. This could mean that your mobile lines have split off from your main account which can occur during moves or transitions to or from prepaid services. No harm comes from this, and if this did occur there is a simple fix on our end. I would love to help you get this resolved, so please send me a direct message with your full name, the name listed on the account (if different), and the service address associated with your account. Just in case you don't know how to send a direct message I will drop some instructions below.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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