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Gregory122
Expressive Exchange
Conversation Starter
1st Accepted Solution

Contributor

 • 

26 Messages

Saturday, June 21st, 2025 12:40 PM

Closed

Email issue

Hi

when I try to create a email the font selection box is covering the send and subject box? How do I fix this.

Question

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Updated 

1 day ago

 • Edited

32

6

0

Accepted Solution

Gregory122

Contributor

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26 Messages

1 day ago

I switched browsers and it works ok

1

XfinityJustinM

Official Employee

 • 

114 Messages

@Gregory122, I am so glad to hear that you can now comfortably get those emails sent off. Thank you @Again for bringing your experience to the table!😀

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 day ago

0

EG

Expert

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111.2K Messages

1 day ago

The concern is not "Community Knowledge Base / Phone" related............ Topic moved here to the proper help section for assistance. 

1

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Gregory122

Contributor

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26 Messages

I do not see a answer to my

question?

1 day ago

0

XfinityBenny

Official Employee

 • 

856 Messages

1 day ago

@Gregory122 Thanks for posting to the community. That is certainly strange. Are you able to post a picture of what you see, without any personal information? That will help us review, and offer solutions so you can send out emails asap. 

1

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Gregory122

Contributor

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26 Messages

I have a screenshot how do I post it

1 day ago

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Gregory122

Contributor

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26 Messages

1 day ago

Here it is hopefully it attached

5

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Gregory122

Contributor

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26 Messages

A a trying to post photo again says it needs twenty characters?

So 

1 day ago

0

Gregory122

Contributor

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26 Messages

See everything above attach file 

1 day ago

0

XfinityBenny

Official Employee

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856 Messages

@Gregory122 Oh wow, I see and thanks. Okay that is the editing tool for the text input. It should normally only pop when highlighting something. What happens when you click on the blue Done button in the middle right? Are you able to then navigate to other parts of the email successfully? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 day ago

0

Gregory122

Contributor

 • 

26 Messages

No change above the done button

goes away after I click on it 

1 day ago

0

XfinityBenny

Official Employee

 • 

856 Messages

@Gregory122 That should have cleared the keyboard and any editing tools. Are you able to tilt the phone sideways to make the screen bigger, and see the send button? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 day ago

0

Again

Expert

 • 

31.8K Messages

1 day ago

@Gregory122 

It looks like your format bar is at the top of your Compose window; mine is at the bottom.

What browser are you using?  I am using Firefox.

1

Gregory122

Contributor

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26 Messages

Correct mine is at top

1 day ago

0

Gregory122

Contributor

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26 Messages

1 day ago

My browser is chrome 

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