Hello, user_hrpsnn! Thank you for reaching out. Generally when this message appears it has to do with watching On Demand programming. Did you get the error when trying to access an On Demand program? If so, does it happen with all On Demand programs?
Looks like we'll need to dig into your account for that error with On-Demand programing. If you could please send me a DM with your first and last name along with your full-service address, we can get started.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://comca.st/3EqVMu7
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
See https://comca.st/3KQF8q9 for an example.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityMartyR
Official Employee
•
1.5K Messages
3 months ago
Hello, user_hrpsnn! Thank you for reaching out. Generally when this message appears it has to do with watching On Demand programming. Did you get the error when trying to access an On Demand program? If so, does it happen with all On Demand programs?
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