ndietsche's profile

Regular Visitor

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3 Messages

Sun, Jan 24, 2021 8:00 PM

Xfinity Take $5.99 off your next OnDemand movie or bill credit

I have a paper coupon from my bill for $5.99.  When I go to register the coupon it asks for a 16 digit code but there isn't a code on the coupon.

 

The coupon does not expire until 2/15/2021, but it isn't possible to register this coupon at my.coupon.com/coupon without a 16 digit code.

 

Please advise where to find the code to get this applied to my account.  Thanks.

Responses

BruceW

Gold Problem Solver

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22.8K Messages

8 m ago


@ndietsche wrote: ... When I go to register the coupon it asks for a 16 digit code but there isn't a code on the coupon. ...

Comcast has been very, very busy . . . ignoring the many messages that have been received here in the Forums asking this question.

 

If the instructions that came with the coupon don't work and an employee doesn't come to your rescue here, you might try calling Billing at the phone number on your bill or 1-800-Comcast, or using the Chat option on https://www.xfinity.com/support/contact-us/, and asking the rep to apply the credit to your account.

 

The official coupon info is posted at https://www.xfinity.com/support/articles/register-xfinity-coupons, but that article doesn't appear to cover the situation in which you and many others find themselves..

 

CCAndrew

Gold Problem Solver

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25.9K Messages

8 m ago

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