Visitor
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1 Message
Xfinity Rewards
I’m unable to access the movies I’ve claimed in rewards. It says, “Nice! You're now a proud owner of Scream.”
How to use
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Open "Purchases" or say "Purchases" into your voice remote
Your movie will appear in approximately 2 hours.
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Select Scream
Press play and enjoy!
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You’ll see a one-time charge for the movie purchase and a corresponding credit labeled “Xfinity Rewards Benefit - Adjustment” on your next bill.
It has been days, and I see nothing in my purchases area in the Xfinity stream app or on my Flex media device. It’s as if rewards is not linking up to my Xfinity account.
I’ve been shuffled around to multiple departments and five transfers seems to be the number it takes to get to the right department. And you also have to repeat the issue to each department, over and over. Once you get to transfer 5, it still isn’t resolved. I’ve spent hours on the phone to no resolution . . . and I’m supposed to
benefit as a good customer. They want to send a tech to my house???! For what???! So he can look at all the same stuff and go, “I have no clue why they’ve sent me here.” Which is exactly what would happen.
This issue is clearly a problem with there link to rewards not being able to communicate with our member accounts. It’s certainly not on my end. Every diagnostic has been moot and very frustrating to go through, when it’s been done, multiple times!
Then, you get an email that says the problem was resolved, ad this ticket has been closed. What?! No, the issue has not been resolved!
I’ve been a customer for a long time and this makes me want to switch services. These are not rewards! These are pain points for the customer!
just reward me with money off my bill each month, and don’t excite us with rewards we can’t redeem.
So, as of now, no one can figure out why this is happening to us, especially those in Indiana.
Rewards: #rewards #rewardsnotworking #xfinityrewardsarebroken #xfintyrewardsarefrustrating
CCChelseaA
Problem Solver
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637 Messages
3 years ago
Hello there @user_9db509 ! We appreciate your time in taking to let us know that you are experiencing some trouble with redeeming your Xfinity awards! We most certainly do not want you to feel as though they are a pain point, more than a reward, and we'll see to it that we get the help needed to honor those!
Please join us in direct messaging using the steps outlined below and be sure to include your first and last name, and full service address to get started!
We look forward to hearing from you!
Here's the detailed steps to Direct Message us:
• Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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bcqlam
Visitor
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1 Message
3 years ago
Same here. 4 transfers, over 50 minutes of agents that just don't seem to listen to the problem. They argue with you that what is on your web page/ mobile device, etc. can NOT be what you say it is. As of this minute, I am STILL WAITING for the "promised return call" within 20 minutes with the solution. It's been over an hour and a half, and still waiting for that call from Guadalajara, which is where the agent said she was located. I guess we should enjoy other rewards like the, "Rate Twicth" survey, or the> "... give our opinions about HBO Game of Thrones spinoffs. WOW! What GREAT rewards!
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jay_ba05252
Contributor
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21 Messages
3 years ago
Same here. I redeemed the free Scream movie through Rewards and it never showed up in my Purchases.
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user_9b5d25
Visitor
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1 Message
2 years ago
I’m being charged for redeeming this reward. It’s not really a reward if I still have to pay for it.
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