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09/07/2026 2:07 AM

Xfinity Peacock Activation

Hi — I'm trying to activate the Peacock Premium included with my Xfinity service and I'm stuck on a linking error.

When I go to xfinity.com/yoursubscriptions, Peacock shows an Activate button. When I click Activate and sign in with my Peacock account — which is my only Peacock account and the one I want to use — I get an error saying that Peacock account is already linked to a different Xfinity account.

Because the subscription still shows as Activation Required rather than Active, there's no "Help & more info" option on the Peacock tile, so I can't use the unlink option on that page. I've also checked Manage and link accounts under my Xfinity ID and confirmed my current account is set as default.

Could you look up which Xfinity account my Peacock login is currently linked to and clear that entitlement so I can activate on my current account? I'd like to keep my existing Peacock account rather than start over with a new email. Thanks.

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