Skip to main content

    Support

    Offers

U
user_7343d1
1st Topic

3 Messages

Thursday, August 17th, 2023 1:47 AM

Closed

Xfinity app on fire tv

Hello, I have multiple fire TVs, and use the Xfinity app. I have logged in multiple times on my MAC and set my favorite channels. However they are ALWAYS erased within a hour or 2, and always defaults to 4 channels, NONE of which I look at. I have tried over 30 times, even rebooting the fire TVs etc..

Can anyone give insight on this?

Question

 • 

Updated 

2 years ago

119

2

0

XfinityJorge

Official Employee

 • 

2.3K Messages

2 years ago

Hello there @user_7343d1 thanks for using our Forums to contact our team. Have you had this same issue on any other devices or platfowms with the app?

1

0

user_7343d1

3 Messages

@XfinityJorge​ Yes, 3 Toshiba Fire TVs and 1 Fire TV Stick. The 4 channels its decides are my favorites are, 9, 10, 190, 201 which I NEVER look at!!!

2 years ago

0

XfinityJorge

Official Employee

 • 

2.3K Messages

2 years ago

Thank you for clarifying that and for your response. Is this something that has just started or has this always been the situation for you? 

2

0

user_7343d1

3 Messages

@XfinityJorge​ Has been like this for last 12 months. VERY FRUSTRASTING, as there is no way to quick step to say channel 1100+. You need to start at channel 2, and keep the down button pressed , using battery, and maybe after 15 seconds get to 1100+. I hope you understand. Can you fix it?

2 years ago

0

XfinityAldrik

Official Employee

 • 

2.2K Messages

That's really frustrating! Could you please send our team a direct message with your full name and full address @user_7343d1? Our team can most definitely take a further look at this issue.

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary
Click the "Direct Messaging" icon or  https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
 - As you are typing a drop-down list appears. Select "Xfinity Support" from that list
 - An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
 
See https://comca.st/3KQF8q9 for an example.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

forum icon

New to the Community?

Start Here