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user_7343d1
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Thursday, August 17th, 2023 1:47 AM

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Xfinity app on fire tv

Hello, I have multiple fire TVs, and use the Xfinity app. I have logged in multiple times on my MAC and set my favorite channels. However they are ALWAYS erased within a hour or 2, and always defaults to 4 channels, NONE of which I look at. I have tried over 30 times, even rebooting the fire TVs etc..

Can anyone give insight on this?

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1 year ago

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XfinityJorge

Official Employee

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1.7K Messages

1 year ago

Hello there @user_7343d1 thanks for using our Forums to contact our team. Have you had this same issue on any other devices or platfowms with the app?

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user_7343d1

3 Messages

@XfinityJorge​ Yes, 3 Toshiba Fire TVs and 1 Fire TV Stick. The 4 channels its decides are my favorites are, 9, 10, 190, 201 which I NEVER look at!!!

1 year ago

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XfinityJorge

Official Employee

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1.7K Messages

1 year ago

Thank you for clarifying that and for your response. Is this something that has just started or has this always been the situation for you? 

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user_7343d1

3 Messages

@XfinityJorge​ Has been like this for last 12 months. VERY FRUSTRASTING, as there is no way to quick step to say channel 1100+. You need to start at channel 2, and keep the down button pressed , using battery, and maybe after 15 seconds get to 1100+. I hope you understand. Can you fix it?

1 year ago

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XfinityAldrik

Official Employee

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1.7K Messages

That's really frustrating! Could you please send our team a direct message with your full name and full address @user_7343d1? Our team can most definitely take a further look at this issue.

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary
Click the "Direct Messaging" icon or  https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
 - As you are typing a drop-down list appears. Select "Xfinity Support" from that list
 - An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
 
See https://comca.st/3KQF8q9 for an example.

I am an Official Xfinity Employee.
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1 year ago

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