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oldcustomer1
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30 Messages

Tuesday, January 23rd, 2024 6:31 PM

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Why has the On Demand list changed?

I used to select 'TV' under the On Demand and would see my most recent networks listed. Now I don't even see that, I have to go to Networks to find what I usually watch alot-Netflix and Britbox. [Edited: "Language"] ?.

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10 months ago

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XfinityAdrienne

Official Employee

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907 Messages

10 months ago

Hey there, @oldcustomer1! Thank you so much for reaching out to us here on Forums. We certainly will document the feedback regrading the interface On-Demand and integrating Netflix with its options with the Networks as we are always looking at ways to improve our customers experience. 

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oldcustomer1

Contributor

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30 Messages

Hi, I basically figured out that I need to select Apps/International  to find Britbox an just Apps to find Netflix. Just wondering why this was changed ?

10 months ago

0

XfinityAdrienne

Official Employee

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907 Messages

Awesome, I am happy to hear you were able to locate them @oldcustomer1! Through updates on our awesome technology, there can be changes/places for specific items such as the App placements. We have certainly documented the feedback to have it back as it was previously. Is there anything else I can assist you with? 

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10 months ago

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oldcustomer1

Contributor

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30 Messages

10 months ago

It would be nice if you update us when you will be making changes like this . Thanks for responding ,

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XfinityRyanE

Official Employee

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1.1K Messages

@oldcustomer1, Should you need assistance with anything else in the future, please don't hesitate to make a new post here. Our entire community is available to ensure you get the help you need.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

10 months ago

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