Why does it require a direct message for a subscriber to cancel Starz?

Hi, @LazerFlash01. Thank you for creating a new post, so we can help provide some guidance. We appreciate you being a part of the Xfinity family and contributing your great question here to the community. To answer your question, we do have options to remove On-Demand Subscriptions and remove Premium Networks if there were added as a standalone service. If the premium channel was built into your line-up or bundle, we would have to help make that change since it may include repacking altogether. 

 

I'll paste the options below if you want to give this a try: 

 

Remove Channels From Your Account

Currently, the only channel/bundle available for removal in the Manage Channels app is the More Sports and Entertainment package (which includes NFL Redzone). To remove this from your package:

1. Select Manage Channels and press OK on your remote.
2. You'll see the Subscription management screen.
   
   • You can search between subscriptions by selecting Featured, Premium, On Demand, International and Sports tabs.
   • You'll see Your plan, including the current monthly total, on the right of the screen.
   • You'll also see a green checkmark below the channels to which you’re already subscribed.
     
     
     
3. Select the subscription you want to remove.
   • You'll see a purple checkmark below the channel you’re removing.
   • You'll see changes to your plan, including the price of the channel you’re removing and estimated taxes and fees, on the right side under Your plan.
     
4. Select Next to continue and then press OK on your remote.
   
5. You'll see your changes on the Review & Submit screen.
   • To continue, select Submit and press OK.
   • To change your selection, select Back and press OK.
     
6. Once you’ve completed the order, you'll see a confirmation screen.
   
   
   Let me know if that works. If not, I'll be here to provide any further assistance you need.