LazerFlash01's profile

Contributor

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18 Messages

Thursday, January 12th, 2023 11:53 PM

Closed

Why does it require a direct message for a subscriber to cancel Starz?

Why does it require a direct message for a subscriber to cancel Starz? There seem to be an awful lot of requests to cancel Starz that are redirected to a direct message? Why is there no option to cancel on the website?

Official Employee

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1.3K Messages

1 year ago

Hi, @LazerFlash01. Thank you for creating a new post, so we can help provide some guidance. We appreciate you being a part of the Xfinity family and contributing your great question here to the community. To answer your question, we do have options to remove On-Demand Subscriptions and remove Premium Networks if there were added as a standalone service. If the premium channel was built into your line-up or bundle, we would have to help make that change since it may include repacking altogether. 

 

I'll paste the options below if you want to give this a try: 

 

Remove Channels From Your Account

Currently, the only channel/bundle available for removal in the Manage Channels app is the More Sports and Entertainment package (which includes NFL Redzone). To remove this from your package:

  1. Select Manage Channels and press OK on your remote.
  2. You'll see the Subscription management screen.
    • You can search between subscriptions by selecting FeaturedPremiumOn DemandInternational and Sports tabs.
    • You'll see Your plan, including the current monthly total, on the right of the screen.
    • You'll also see a green checkmark below the channels to which you’re already subscribed.
      The Subscription management page is displayed.

  3. Select the subscription you want to remove.
    • You'll see a purple checkmark below the channel you’re removing.
    • You'll see changes to your plan, including the price of the channel you’re removing and estimated taxes and fees, on the right side under Your plan.
      The Subscription management page is displayed with Your plan on the right side.
  4. Select Next to continue and then press OK on your remote.
    The Subscription management page is displayed with the Next button on the bottom right.
  5. You'll see your changes on the Review & Submit screen.
    • To continue, select Submit and press OK.
    • To change your selection, select Back and press OK.
      The Review and Submit page is displayed.
  6. Once you’ve completed the order, you'll see a confirmation screen.
    The confirmation message appears with an OK button centered beneath it.

    Let me know if that works. If not, I'll be here to provide any further assistance you need. 

 

Contributor

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18 Messages

@XfinityVianney​... I do not see Starz anywhere on "Featured", "Premium", "On Demand", or "Other".

Now, what?

Problem Solver

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828 Messages

@LazerFlash01

 

I can help remove Starz from your service. Could you please send us a direct message with your full name and address? We ask that you to send that in a direct message, so your personal account information is not made public. To send a direct message, please click on the "chat bubble" icon in the upper right (left of the notification bell), then click on the notepad/pencil icon, and lastly search and choose "Xfinity Support." Thank you. 

I no longer work for Comcast.

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