Why does it require a direct message for a subscriber to cancel Starz?
Why does it require a direct message for a subscriber to cancel Starz? There seem to be an awful lot of requests to cancel Starz that are redirected to a direct message? Why is there no option to cancel on the website?
3 months ago
Hi, @LazerFlash01. Thank you for creating a new post, so we can help provide some guidance. We appreciate you being a part of the Xfinity family and contributing your great question here to the community. To answer your question, we do have options to remove On-Demand Subscriptions and remove Premium Networks if there were added as a standalone service. If the premium channel was built into your line-up or bundle, we would have to help make that change since it may include repacking altogether.
I'll paste the options below if you want to give this a try:
Remove Channels From Your Account
Currently, the only channel/bundle available for removal in the Manage Channels app is the More Sports and Entertainment package (which includes NFL Redzone). To remove this from your package:
Let me know if that works. If not, I'll be here to provide any further assistance you need.