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officerr1
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Contributor

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46 Messages

Friday, November 22nd, 2024 7:14 PM

Why Did the Check Mark to Save On Demand Selections to My List Disappear?

(Using X1 box) Used to be able to add a check mark to save On Demand selections to My List but the function is no longer there. My List is still there (for now?) but no longer can save selections to it. What gives, xFinity?!

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Updated 

3 days ago

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XfinityJohnG

Official Employee

 • 

1.4K Messages

2 months ago

Thank you for reaching out to us here @officerr1. I have not seen any information on any changes to that on demand selection service. Have you tried resetting the X1 box? You can also check on any changes at the https://www.xfinity.com/support/articles/x1-notification-center site. 

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officerr1

Contributor

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46 Messages

Yes I have reset the X1 box, about 6 times; still not able to save On Demand selections to My List.

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2 months ago

0

XfinityJohnG

Official Employee

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1.4K Messages

Thank you for attempting that @officerr1. I can look further into that if you could send me a direct message with the full name and complete address for your service. 

To send a direct message [private message]:

   Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging

   Click the "New message" (pencil and paper) icon

   The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.

   - As you are typing a drop-down list appears. Select "Xfinity Support" from that list.

   - An "Xfinity Support" graphic replaces the "To:" line.

   Type your message in the text area near the bottom of the window

   Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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2 months ago

0

user_cdkapb

3 Messages

1 month ago

We're having this same issue with our X1-system – and at least 20% of all shows listed in The Guide are now impacted by the loss of the add/remove icon.  We've 'Refreshed' the system multiple times, and also reached-out to Tech Support; but, they could not fix it.  This programming error is putting a serious crimp in our TV-watching, as we can no longer save shows to 'My List.'  Can this be corrected soon?

14

XfinityRichard

Official Employee

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1.5K Messages

Hi there, @user_cdkapb I'm very sorry for the inconvenience this is causing you and how this issue is impacting you not being able to save shows to your list. Since it's been a few days since you posted, are you still experiencing that issue? If so, please don't hesitate to reach back out so we can assist you further.-Richard

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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1 month ago

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user_ysuinz

3 Messages

I'm having the same issue. When on a movie's info page, typically there is a + button, which adds the movie to "My List" section under the "Saved" menu. However, the + button no longer appears on the info page of the newest On Demand movies. 

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1 month ago

user_oqizuc

2 Messages

I am having the same issue. Both the Plus Sign (and the Checkmark) have disappeared from the movie menu, so there’s no way to add films to My List. Would be great if you could escalate this problem to a higher level because it seems to be affecting a wide swath of customers. Thank you so much.

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1 month ago

user_cdkapb

3 Messages

@XfinityRichard​ Richard – thanks for your reply.  Also, in answer to your question, the icon to add/remove shows is still missing, and the glitch continues to spread to more and more content.

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1 month ago

XfinityRichard

Official Employee

 • 

1.5K Messages

Hi there, @user_cdkapb ! I'm very sorry for the trouble you are having with your guide. Please be assured you reached the right person to assist you. Can you please DM me your first and last name, along with your full service address so that I can assist you further.-Richard

To send a direct message [private message]:

  •   Click "Sign In" if necessary
  •   Click the "Direct Message" icon
  •   Click the "New message" (pencil and paper) icon
  •   The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
  •   - As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
  •   - An "Xfinity Support" graphic replaces the "To:" line.
  •   Type your message in the text area near the bottom of the window
  •   Press Enter to send it
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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1 month ago

0

Michael71

Contributor

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19 Messages

1 month ago

Happening to me too. It’s obviously a widespread issue. 

0

user_cdkapb

3 Messages

1 month ago

I did reply to one of the Mods comments, but it did not post, so I thought to repost it. 

Now, I've searched for quite a few shows, to see how many have lost their add/remove icon; and I've noticed that not all impacted shows are new, or newish, nor is the glitch limited to movies.  For example, the TV series 'Nikita,' which originally aired from 2010 – 2013, is now missing its add/remove icon.  Whatever the problem is, it seems to be impacting more programming, as the days go by.

1

XfinityJosephA

Official Employee

 • 

1.5K Messages

user_cdkapb feel free to send us a direct message so we can see if this has become known issue and take a closer look at your account. You can use the Direct Messaging icon at the top of the page to send your name and service address to "Xfinity Support." It's next to the bell icon on the right side of the page. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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1 month ago

0

Michael71

Contributor

 • 

19 Messages

1 month ago

I’ve spent some time on this….

I have HBO. The save button for that network is there for me. However, I have the History Channel but I cannot save anything from that network because the save button is not there. Same for ID Discovery — save button is gone UNLESS I previously saved a show. But, if unsave it, then the “+” button disappears and I’ve lost the capability to re-save it.  If I see a new movie I might want to rent later, I cannot save it because the button is not there.   If a movie is on a network I do not subscribe to I cannot save those either. 

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user_906ldp

2 Messages

1 month ago

Is anyone from xfinity addressing this??

0

officerr1

Contributor

 • 

46 Messages

1 month ago

Thanks to all with the same issue who have responded. Maybe something will be done.

0

user_oqizuc

2 Messages

1 month ago

For those of you still frustrated about not being able to add to your watch list, there is a workaround using the Xfinity streaming app. Search for the film, and click on the plus sign in the upper right corner. Just a temporary fix, but it works.

0

user_5l69xa

2 Messages

1 month ago

Same problem here.  I can no longer add movies to my list.  There isn't the icon do so any longer.  This is really annoying as this was the way I could save movies to watch in the future as it would pop up on my movie guide that it was going to be showing and I could record.  Pay so much money for xfinity, it'd be nice if it always worked.

1

user_5l69xa

2 Messages

@user_5l69xa​ this is me, replying to myself.  After researching, I figured out that you can only add free movies to your list but not new movies that are for rent, wow. Xfinity has done this on purpose, so that you rent and pay for a movie.  This way, you can no longer add new movies to your list, with xfinity, hoping that you pay for it in order to watch.  You can no longer add new movies to your list so you can record to watch later...for free.  Xfinity sucks.>:(

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28 days ago

user_sid58x

1 Message

9 days ago

Having the same problem here.  Obviously this is a widespread issue that Xfinity is trying to hide.  Please fix this now!  I use this feature to save movies I may want to rent in the future.

5

XfinityVianney

Official Employee

 • 

1.9K Messages

 

user_sid58x, 

Thank you for reaching out. I hope you are doing well, in addition to the current issues. I see many others are seeing the same, and I can look into this further as well. Please reach out to me privately to get started. 

To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a Direct Message. 
Click "Sign In" if necessary
Click the "direct messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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7 days ago

0

user_hfvnd1

1 Message

I've been having the same thing as described above -- which led me to this thread -- any chance you can help me out as well? 

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6 days ago

0

user_7n2uff

1 Message

@XfinityVianney​ ATTN XFINITY EMPLOYEES: Stop telling us to DM you with our info. We are ALL having this issue so just find a solution and post it here! We’re sick and tired of telling you we’re all having the same problem yet you keep telling people to DM you. Just post the answer here so we can fix it and move on!

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5 days ago

0

XfinityMarcos

Official Employee

 • 

2K Messages

Hello user_hfvnd1, I'm glad to hear you're enjoying your X1 box and On Demand. Are you able to confirm if this issue is happening on multiple TV boxes or multiple On Demand titles? 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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4 days ago

0

XfinityRichard

Official Employee

 • 

1.5K Messages

Thank you, @user_7n2uff so much for taking the time to reach out to us. I'm very sorry for the inconvenience you are experiencing. I do apologize, we do ask for customers to DM us since we would need to get a ticket opened which we would need to ask you for your name and service address to open that ticket.-Richard

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

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3 days ago

0

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