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officerr1
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45 Messages

Friday, November 22nd, 2024 7:14 PM

Why Did the Check Mark to Save On Demand Selections to My List Disappear?

(Using X1 box) Used to be able to add a check mark to save On Demand selections to My List but the function is no longer there. My List is still there (for now?) but no longer can save selections to it. What gives, xFinity?!

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6 hours ago

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XfinityJohnG

Official Employee

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1.3K Messages

10 days ago

Thank you for reaching out to us here @officerr1. I have not seen any information on any changes to that on demand selection service. Have you tried resetting the X1 box? You can also check on any changes at the https://www.xfinity.com/support/articles/x1-notification-center site. 

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officerr1

Contributor

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45 Messages

Yes I have reset the X1 box, about 6 times; still not able to save On Demand selections to My List.

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10 days ago

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XfinityJohnG

Official Employee

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1.3K Messages

Thank you for attempting that @officerr1. I can look further into that if you could send me a direct message with the full name and complete address for your service. 

To send a direct message [private message]:

   Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging

   Click the "New message" (pencil and paper) icon

   The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.

   - As you are typing a drop-down list appears. Select "Xfinity Support" from that list.

   - An "Xfinity Support" graphic replaces the "To:" line.

   Type your message in the text area near the bottom of the window

   Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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10 days ago

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user_cdkapb

1 Message

2 days ago

We're having this same issue with our X1-system – and at least 20% of all shows listed in The Guide are now impacted by the loss of the add/remove icon.  We've 'Refreshed' the system multiple times, and also reached-out to Tech Support; but, they could not fix it.  This programming error is putting a serious crimp in our TV-watching, as we can no longer save shows to 'My List.'  Can this be corrected soon?

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XfinityRichard

Official Employee

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1.4K Messages

Hi there, @user_cdkapb I'm very sorry for the inconvenience this is causing you and how this issue is impacting you not being able to save shows to your list. Since it's been a few days since you posted, are you still experiencing that issue? If so, please don't hesitate to reach back out so we can assist you further.-Richard

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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6 hours ago

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