cmw112's profile

Contributor

 • 

54 Messages

Sunday, February 19th, 2023 2:32 AM

Closed

Why are free movies suddenly not free

Why are movies On Demand, that were free earlier , now say Free With Subscription.  This includes channels like TCM...  There  are no  free movies.. What is going on?

Official Employee

 • 

1.3K Messages

1 year ago

Hello @cmw112, and thank you for reaching out with your On Demand concern with free movies. I would be happy to take a look into what is going on and get it fixed for you.

Can you send us a private message with your full name, name of account holder (if different), and service address?

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon (speech bubble)

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

- As you are typing a drop-down list appears. Select "Xfinity Support" from that list

- An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

Contributor

 • 

54 Messages

@XfinityEricB​ I have been in touch with xfinity since  last night and it is still not resolved.  I am waiting for a call....

This has expanded to tv stations also

Regular Visitor

 • 

4 Messages

1 year ago

I'm getting something similar with TCM, which is part of my channel lineup. Tonight suddenly the TCM movies listed in the "On Demand" free movies section say "Free with Subscription" and want a rental fee. Geez, you just raised your prices AGAIN and now you're trying to charge for something that's supposed to be free?

Visitor

 • 

1 Message

1 year ago

Was watching tv shows on demand last week that we’re free now today went to watch same shows and now they ALL say free with subscription and if I want to watch I need to rent? What changed in a few days?

Official Employee

 • 

1.1K Messages

@user_fe9844, Thank you for reaching out to us with your question about free programming. We do offer a free week on different networks occasionally. You must have been able to take advantage of the free week. Let us know if you have any other questions. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

 • 

2 Messages

1 year ago

I'm having the same problem of free movies On Demand now saying "subscription required." Spent 45 minutes on phone with Xfinity support and still not solved.

(edited)

Visitor

 • 

2 Messages

1 year ago

Xfinity has fixed it now--free movies show up as free again!

Regular Visitor

 • 

4 Messages

@user_43c189​ Thanks for the info!

1 Message

11 months ago

I am having the same problem.  I am on the "free movies" section on demand, but when I click play it takes me to a third party (like Peacock) to subscribe so not free at all.  Very frustrating!

Official Employee

 • 

3.6K Messages

Hello @user_f71ca7! Thanks for reaching out to us on Forums. My team is here to help, but you're reaching out on a 5-month-old post. To provide you with assistance, please create a New Public post detailing your issue, and we will help you from there. This thread will now be locked/closed. 

 

Thank you! 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
forum icon

New to the Community?

Start Here