Visitor
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1 Message
VOICE when adjusting VOLUME on XFINITY Remote.
I got a new "TV-box" connected to my SAMSUNG TV yesterday and also a New XFINITY Remote.
I also have a SAMSUNG Soundbar connected by Optical cable.
When I change the VOLUME UP or DOWN thei is a VOICE saying, "level of the Volume and Optical Soundbar".
I dpon´t like that.
HOW CAN I GET RID OF THIS VOICE-message ?
BruceW
Gold Problem Solver
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27.7K Messages
2 days ago
This is most likely a TV problem, check your owner's guide. Announcement of TV volume and mute state are usually performed by your TV set in response to commands sent by a Comcast/Xfinity remote control. On my Samsung TV, I can turn this on and off with the Samsung remote by pressing
Settings / General / Accessibility / Voice Guidance Settings
If it's not the TV, do any of these pages help?
(edited)
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XfinityOrlandoM
Official Employee
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3.7K Messages
5 hours ago
@user_3q3ziv
Thanks for reaching out to us. We do apologize for any inconvenience. You can stop this voice message by turning off the Voice Guide feature on your Samsung TV or the Voice Guidance on your Xfinity box.
I see @BruceW provided you with some great links on our voice guidance to help you with your concerns
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