Harry3667's profile

Contributor

 • 

74 Messages

Tue, Jul 20, 2021 6:49 PM

"Unforgotten" on PBS

I'm hoping the new episode (Season 4, Episode 2) of "Unforgotten" will be on OnDemand soon, please.  Also the rest that will follow each week.

Responses

Bulkington

Gold Problem Solver

 • 

484 Messages

2 m ago

Still missing.  Please work with PBS to load the episode.

Harry3667

Contributor

 • 

74 Messages

2 m ago

I'm assuming you mean that Comcast has to work with PBS on this.  I know from experience that if I ask PBS, they tell me that it's up to Comcast.  We're paying for service.

(If I misunderstood your posting, Bulkington, my apologies.  I only know what I've been told in the past.)

(edited)

Bulkington

Gold Problem Solver

 • 

484 Messages

@Harry3667 , yes it's the Xfinity VOD Team that needs to work with the network.  The consistency of this issue is just maddening. 

Official Employee

 • 

136 Messages

Hello, @Harry3667! We appreciate your post here on our Communities platform. We are happy to assist with the missing episodes. We ask for you to please send a Peer to peer chat with your name and address, so we may assist there. Thank you!

 

To start a Peer to peer chat: Click "Sign in" if necessary • Click the "Peer to peer chat" icon (upper right corner of this page) • Click the "New message" (pencil and paper) icon • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list • Type your message in the text area near the bottom of the window • Press Enter to send your message.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
Harry3667

Contributor

 • 

74 Messages

@XfinityLinda:

Please note that another poster has noted the same problem with the missing episode (still missing to date).  It's not our problem; it's at your end.

Harry3667

Contributor

 • 

74 Messages

@Bulkington:

Thank you for clarifying.  Episode 2 is still missing to date with Episode 3 coming up on Sunday.

Harry3667

Contributor

 • 

74 Messages

@Bulkington --

"Unforgotten" is now GONE.  No episodes, nothing.

New to the Community?

Start Here