Visitor
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2 Messages
Two Emails for Peacock - Unable to Access "Free" Peacock
I am having a problem logging in for the "free" Peacock given with Xfinity. {It used to work okay until the recent promotion was revised}.
In researching this it seems I have two emails associated with this account - how do I get rid of one of them?
Secondly - I've cleared the subscription cache on my Xfinity cable and still can't login in without it requesting that I choose a paid subscription. I suspect the "two" emails might be the issue.
Thanks!
XfinityRaul
Official Employee
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2.1K Messages
28 days ago
@user_henri Thank you for reaching out. Please try the following steps to see if you can access Peacock Premium.
Restart the activation steps from the beginning:
*Access the Xfinity Assistant from here: https://www.xfinity.com/xfinityassistant/
*Check for an "Activate Now" on banner that states "Your Peacock subscription is ready for activation". Click the banner if it appears, if it does not the Xfinity Reward may already be activated.
*If the banner was clicked, that should route you to the Peacock website to continue activation.
*You will then be promoted to enter your email and password associated with your Peacock account. Once logged, you can verify your Peacock subscription by clicking “Account,” navigating to “Plans & Payment”, and confirming monthly charges = $0.00.
If there is no banner after accessing the Xfinity Assistant, the Xfinity Reward may already be activated.
*Go to https://www.peacocktv.com/ and click “Sign In”
*Enter email address and password associated with your Peacock account. This may be the same login as Xfinity, it may not be. If you have multiple email addresses, please try them all.
*Once logged, you can verify your Peacock subscription by clicking “Account,” navigating to “Plans & Payment”, and confirming monthly charges = $0.00
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