TV Show Favorites Missing

For the past week, I have not been able to access the TV shows I saved as Favorites. I don't mean the TV section is empty. The TV favorites section is entirely gone. Only Movie favorites available. This is the case with EVERY method I've tried - cable box, Roku streaming app, iPad app, and web browser. I saved a lot of favorite shows, so I'd really like to fix this issue.

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user_504bef

Visitor

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1 Message

4 years ago

I have the same problem, not all selected favorites are saved when turning the TV back on.

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XfinityBillie

Official Employee

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3.4K Messages

Hello and thank you for taking the time to reach out to us here on our Xfinity Forums. I can definitely understand the frustration if your favorited shows are missing. Have you tried adding any back and did they stay? Or do you attempt to add one back and then it is gone again?

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4 years ago

0

On Demand

Bh25

TV Show Favorites Missing

user_504bef

XfinityBillie

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