SortaSour's profile

Regular Contributor

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96 Messages

Wed, Nov 18, 2020 2:00 PM

This Is Us S5,E4: SD is not SD

VOD Team,  please reload the SD version of This Is Us (NBC) Season 5, Episode 4 in SD.  When attempting to play this SD episode, I get an error message stating that it is actually HD.  I noticed that unlike all the other SD episodes, the text at the end of the episode description says "VDS".  Not sure if VDS is indicative of anything, but it is unique to this 'SD' episode.

 

If there is someone else for me to contact about this, please let me know.

 

Sounds like this has also occurred with a program on the History Channel from a previous post earlier this week.

Responses

New Poster

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1 Message

8 m ago

This is happening to me, as well
SortaSour

Regular Contributor

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96 Messages

8 m ago

Not fixed yet (now 2 days after air date).  I also noticed that the 'SD' version of this episode has "NEW HD" in the upper right corner of the description screen.  Please load the correct SD episode of This Is Us, Season 5, Episode 4. 

 

Just for fun, I checked under By Network/NBC/This Is Us HD, Season 5, Episode 4, and it is also the HD version as it should be.  Thought maybe the SD and HD were switched, but they were not.

New Poster

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6 Messages

5 m ago

Now it's happening for This Is Us S5,E9.    When I select the non-HD listing, the HD symbol shows to the right of the episode description.  

New Poster

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6 Messages

4 m ago

Did it again with S5 ep 11 aired on mar 23.

The allegedly SD version is NOT SD.

Seriously why is this so hard?

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