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Tcalg
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Resourceful Response
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Gold Problem Solver

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271 Messages

Tuesday, November 30th, 2021 11:04 PM

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The Resident s05e06 has a corrupted incomplete video file

Fox's The Resident, s05e06 "Ask Your Doctor" has a problem with the video.  The middle acts of the program are repeated after each commercial break, so essentially three segments of video are shown twice.  The episode then ends abruptly with the closing credits, and the final two acts are completely missing.

This problem seems to be occurring on all Xfinity platforms, both X1 and streaming sites and apps.  Fox's own website and apps have the full uncorrupted episode.

Question

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Updated 

4 years ago

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3

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Accepted Solution

Tcalg

Gold Problem Solver

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271 Messages

4 years ago

I just checked, and this problem appears to have been resolved.  The full episode is now available without any glitches.

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XfinityAnthonyT

Official Employee

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1K Messages

4 years ago

Hey there, thanks for the heads up on this. We receive on our demand programming from the broadcasters, I am happy to take a look and see what we can do with this. Send a direct message to XFINITY SUPPORT with your name and address for me please. 

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Tcalg

Gold Problem Solver

 • 

271 Messages

4 years ago

I'm not going to send a direct message.  I've reported the problem here and described it in detail.  Any Comcast customer or technician can access this episode on Xfinity On Demand and see the problem for themselves, exactly as I've described it.  My equipment and wiring is not involved, and my input is no longer required.

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XfinityJosephA

Official Employee

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1.8K Messages

@Tcalg, I completely understand where you're coming from. Time is valuable and it's something none of us can get back. I wanted to let you know when it comes to working with confirmed On Demand issues, we do need to locate your account, troubleshoot a little, and collaborate with our local market. There are a few reasons for this, and we would love to help if you change your mind. The Direct Message icon on the top of the page will let you send a DM. 

I am an Official Xfinity Employee.
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4 years ago

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