josephish's profile

Frequent Visitor

 • 

16 Messages

Friday, November 15th, 2024 11:16 PM

Survivor On-Demand from CBS ... "contact Xfinity billing support"

Trying to purchase season of Survivor On-Demand from CBS; get error message saying "contact Xfinity billing support". My Xfinity bill is all paid up / current.

The TV is connected to my main Xfinity cable tv / dvr box.

Official Employee

 • 

1.2K Messages

4 days ago

Hello @josephish, Thanks so much for taking a moment out of your day to leave a post on our community forum. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.

forum icon

New to the Community?

Start Here