Skip to main content

    Support

    Offers

reggie77's profile
reggie77
Discussion Driver
Engaged
Rousing Reactor

Contributor

 • 

198 Messages

Tuesday, February 28th, 2023 6:18 PM

Closed

South Park OnDemand

Watchinbg new episodes of South Park, there is an issue when the ads start playing. The screen will go black, but then next segment of the show plays for about a second, then the ads starts. It does that with every ad break. Tried some other shows and it did the same thing. Used the STB, Roku app and browser and it did the same in all three.

Question

 • 

Updated 

2 years ago

142

1

0

This conversation is no longer open for comments or replies and is no longer visible to community members.

reggie77

Contributor

 • 

198 Messages

2 years ago

Noticed another problem. Witching Young Sheldon OnDemand, the show starts with "previously on..." before they finish with the "previously on" there is an ad placed there. On the Roku app, on the STB and browser. I got a Fubo free trial and tried playing the show there. No ad interrupting the beginning of the show.  Watched on CBS.com also, no ad interrupted the beginning. 

Note: This comment was created from a merged conversation originally titled Another OnDemand Issue

1

0

CCMarcella

Official Employee

 • 

352 Messages

Hi there! This is definitely not the kind of experience we want our customers to have with us. We'll check on this right away and will do the best possible for you. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue. To send a "Direct Message" message:

• Click "Sign In" if necessary

• Click the "Direct Message" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it.

I no longer work for Comcast.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

forum icon

New to the Community?

Start Here