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Bulkington
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Problem Solver

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461 Messages

Mon, Feb 15, 2021 10:00 AM

Snowpiercer S2Ep2 in SD is missing

TNT's Snowpiercer Season 2, Episode 2 in SD is missing from On Demand.  Episodes 1 & 3 in SD are available as is Episode 2 in HD.

Please work with the network if necessary to correct this error.

Responses

Bulkington

Problem Solver

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461 Messages

2 m ago

The "49 minute" version of episode 208 has been loaded right on schedule...

Episode 202 SD is still missing. Please correct.

ComcastEva

Official Employee

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60 Messages

Thank you for reaching back out to us about the missing content.

Please send us a chat message with your first and last name. The Peer to Peer chat icon is located at the top right of the Community Forum page, clicking on the chat icon will allow you to initiate a chat conversation with us directly. Please ensure you are sending your message to our 'Xfinity Support' handle. We will be happy to help with the missing episode!

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Bulkington

Problem Solver

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461 Messages

1 m ago

209 & 210 have been added.

Episode 202 SD is still missing.

Official Employee

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176 Messages

I'm sorry to hear that the episode 202 is still missing. I would love to look into this further for you. I know with my schedule I rarely get to watch my shows as they air and rely on the On Demand service as well. I would be super frustrated if a show was missing! Please send us a private message with your name and service address to Xfinity Support by clicking the chat icon at the top right of the page.

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick
CactusThorn

Problem Solver

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156 Messages

25 d ago

Snowpiercer Episode 202 is still missing in free SD.  Please fix this!  It has been quite a while now.

Official Employee

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185 Messages

Hello, @CactusThorn. Thanks for reaching out about Snowpiercer. The Networks decide which shows and episodes are offered on their On Demand channels. We are able to see if it an episode they are offering and if it is we can troubleshoot the issue. Please send us a private message with your first and last name so we can research this further. To send our team a private message, make sure you are signed into the forums then click the chat icon at the top right of the screen (it looks like a notepad). Type or choose the handle "Xfinity Support".

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

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