Scream 1996 playing instead of Scream 2022

The description and art shows the correct film but when I try to watch the new Scream movie on demand through Showtime, it starts playing the original.

This conversation is no longer open for comments or replies and is no longer visible to community members.

Responses

CCChe

Official Employee

•

6.9K Messages

3 years ago

Hello @user_5c3ff4! Thanks for bringing this to our attention. That's really odd. When I checked Scream 2022, on my end, the new one starts playing. I'll need to report your issue to our Advanced Tech Team to have this resolved. Can you please send a direct message with your first and last name and service address so I can access your account?

To send a direct message click the "Direct Messaging" chat icon in the top right corner of the page, then click on the pen and pad icon and enter "Xfinity Support" in the "To" section of the chat.

4

0

U

user_5c3ff4

Visitor

•

4 Messages

@XfinityChe it looks like it was mostly resolved! I actually checked again yesterday and there was no Showtime option at all, just rent/buy and "launch Paramount+".

Today there is a "play free to me" option for Showtime but it's SD only. No HD option currently from Showtime.

3 years ago

0

CCMorgan

Gold Problem Solver

•

3.3K Messages

Gotcha. Can you grab a screenshot of where it shows the SD-only option?

I no longer work for Comcast

3 years ago

0

U

user_5c3ff4

Visitor

•

4 Messages

Here you go. Can't scroll left or right.

3 years ago

0

CCMorgan

Gold Problem Solver

•

3.3K Messages

Thanks! I see what you mean. I'm in a different location than you, and this is available for me in HD, so this is likely an asset we can fix for you for this program. Please send us that private message, and we'll continue assisting from there. 😀

I no longer work for Comcast

3 years ago

0

On Demand

user_5c3ff4

Scream 1996 playing instead of Scream 2022

CCChe

user_5c3ff4

CCMorgan

user_5c3ff4

CCMorgan

New to the Community?