Visitor
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1 Message
Rented movie by accident
My daughter ordered a movie by accident. We want it removed so we are not charged. Some reason she didn’t have to enter our pin #. Thanks
Visitor
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1 Message
My daughter ordered a movie by accident. We want it removed so we are not charged. Some reason she didn’t have to enter our pin #. Thanks
XfinityJeff
Official Employee
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147 Messages
7 hours ago
Good morning @user_3zs5p3, and thanks for reaching out to us on the Xfinity Forums, I hope you are having a good week. I am sorry to hear that your daughter was able to order a movie without having to enter the purchase PIN, but you have reached the right team that can take a look at that for you. Could you please send our team a direct message with your full name and full address?
To send a direct message:
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window, please add your full name and address
• Press Enter to send it
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