Thu, Aug 4, 2022 8:43 PM
Most of my saved tv recordings have disappeared and Xfinity tells me that they cannot be recovered. I am very disappointed.
2 days ago
4 months ago
Hi there, @user_98e4d8, thank you for taking the time to reach out to us through our Xfinity Forums. My family and I often record series we enjoy watching together so we can watch them when everyone is available. I am sad to hear you are experiencing an issue with missing recordings. Are any of the recordings in your deleted folder?
@XfinityValerie No. I did not delete the recordings. They simply disappeared. My box was replaced by an Xfinity technician a week or so before it happened. He had assured me that my recordings were stored in the cloud and would not be lost. A week later, all but the latest 30 recordings were gone.
Thanks for getting back to us, @user_98e4d8. Let's take another look at your account to see if we can recover them.
To send a direct message [private message]:
@XfinityJay I sent a message.
Thank you! We received your DM and are awaiting your reply.
Is someone going to look into my issue?
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The Support Team responded to my request, but unfortunately could not recover the missing recordings.
@user_98e4d8 Very sorry to hear that. Did they say why they couldn't recover them, if they're supposedly stored in a "cloud", as promised by a tech?
@Harry3667 Although the technician indicated that the recordings were stored in the cloud, apparently they disappeared when the cable box was changed. Rebooting the system, making sure everything was in sync, etc. did not resolve the issue. Several members of the Support Team tried to help, but the recordings were not recovered.
@user_98e4d8 In case this should ever happen to others, it was good of you to add the details you did. One tech or customer service rep tells you one thing, another tells you another. Would be nice if things were consistent. Thanks for sharing your experience -- others will benefit.
4 days ago
I have the same problem but in spades. Not only do recordings disappear, but some that I’ve already watched and deleted reappear. (Perhaps this latter problem is connected with the sudden promotion, at the end of recordings, to “update DVR plan”?). Anyhow, programs disappear and reappear every day. For this I pay $200? I guess that I can set up my new smart TV so I don’t need Comcast at all.
Hello, @user_15854f! Thank you for your feedback. We are happy to look into this for you. Since this is a 3-month-old thread, we ask for you to please create a new post, so we may assist there. Thank you!