Visitor
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2 Messages
Recently watched
I have movies showing up on my recently watched that I have not watched. Does that mean someone has hacked my account?
Thank
Visitor
•
2 Messages
I have movies showing up on my recently watched that I have not watched. Does that mean someone has hacked my account?
Thank
CCFelicia
Problem Solver
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311 Messages
3 years ago
Hello @loveboater we appreciate you reaching out our forums' community to review your account regarding recently watched movies, my team would like to assist.
In addition, I find it very helpful to add a pin to the PPV section of your account to prevent purchases unaware.
Instructions to add a pin for purchases
I would also like to see review the account to see if you were charged for the movies, can you send me a private message:
To send a direct message [private message]:
Click "Sign In" if necessary
Click the "Direct Message" icon or https://comca.st/3qHx3f2
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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