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Rosedale1
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Contributor

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135 Messages

Tuesday, April 11th, 2023 6:51 PM

Closed

Recently Viewed Folder Has Disappeared

I have a nonX1 box.  Began watching a program on demand earlier today.   I accessed on demand to continue watching this program.  The Recently Viewed Folder has vanished.   Was this Folder moved from the main on demand home screen to another location?  Has anyone else noticed this?  I rebooted the the box which didn't correct the problem. 

Question

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Updated 

2 years ago

1.6K

24

jdawg90

Contributor

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37 Messages

2 years ago

I'm having trouble with the progress bar not showing up for some shows and not being able to resume from where I stopped watching on some shows. Support has rebooted/reset/etc. everything multiple times and it doesn't help. Supposedly it's being "escalated". We'll see what that means. Oddly, I can watch on the Stream App or my computer fine and it has all the features working correctly. 

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LindaC071

Visitor

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5 Messages

2 years ago

Mine is gone too. Now I have to go through the whole TV show, network, then find the show all over again to get back to the show I was watching. Annoying as hell when you're trying to catch up on episodes. 

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Rosedale1

Contributor

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135 Messages

2 years ago

I've been informed,  via Direct Messaging, by various Xfinity employees that there's an open Help Ticket for this issue.   Could someone please provide us with this Ticket number.   I would like to reference this number to Corporate when I inquire as to why nothing has been done after two weeks. 

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NJSenior

New Poster

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16 Messages

2 years ago

Hello Xfinity - You have beautiful commercials on TV about all that Xfinity can do.  So, please do this for us...return the Recently Viewed folder to On Demand. It is a simple thing to do.

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CCDevinC

Contributor

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473 Messages

Hello @NJSenior.  Im so sorry that you are having these issues with your services. Did you still need assistance?

I no longer work for Comcast. 

2 years ago

0

NJSenior

New Poster

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16 Messages

@XfinityDevinC​  Yes, we ALL need assistance. This is a nationwide problem, not specific to individual homes. Please return the Recently Viewed folder to On Demand.

2 years ago

0

CCDevinC

Contributor

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473 Messages

@NJSenior I Certainly understand there. I would need to gather more details on this since Im not showing any ticket on my end.  For this, i would need to gather your information to further research this. 

 

Could you please send our team a direct message with your full name and full address?

To send a "Direct Message" message:

  • Click "Sign In" if necessary
  • Click the "Direct Messaging" icon at the top of the page (looks like a text bubble)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it

I no longer work for Comcast. 

2 years ago

0

user_8c873a

Visitor

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13 Messages

@XfinityDevinC​ 

Are you going to fix this or just take people's  money???

pa

2 years ago

0

CactusThorn

Problem Solver

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217 Messages

2 years ago

Still a problem here too.

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user_8c873a

Visitor

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13 Messages

2 years ago

people need to call them and nag them. It doesn't seem that they have any intention of fixing it. They just "bot" you to death with their fake reps.

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CactusThorn

Problem Solver

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217 Messages

2 years ago

The Recently Viewed folder seems to have reappeared here today.

Thank you.

6

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