Contributor
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135 Messages
Recently Viewed Folder Has Disappeared
I have a nonX1 box. Began watching a program on demand earlier today. I accessed on demand to continue watching this program. The Recently Viewed Folder has vanished. Was this Folder moved from the main on demand home screen to another location? Has anyone else noticed this? I rebooted the the box which didn't correct the problem.
user_84baab
Visitor
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1 Message
1 year ago
We are having the same problem. I am looking forward to finding out what’s going on.
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Bulkington
Gold Problem Solver
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577 Messages
1 year ago
The folder has disappeared from my On Demand menu as well. When the program I'm watching ends, the screen goes to my Recently Viewed content as it always had, but when I leave that list, there is no way to return to that folder. Please undelete the folder.
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JoyceAnn1
New Poster
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4 Messages
1 year ago
I was actually watching tv and placing programs into the Recently Viewed folder when it disappeared at midnight last night.
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Rosedale1
Contributor
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135 Messages
1 year ago
I'm not seeing any comments from Xfinity Customer Support. Could someone please give an update as to when this problem will be resolved.
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Rosedale1
Contributor
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135 Messages
1 year ago
The only problem is the disappearance of the Recently Viewed Folder. Since other people are also having this problem, could you check with a Technician to see what they're doing to repair this. Thanks.
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JoyceAnn1
New Poster
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4 Messages
1 year ago
I posted earlier but doesn’t seem to be here……if you go to on demand and start a program, then stop it, your Recently Viewed folder will be there with all your Recently Viewed programs. This is I little inconvenient but at least should help until they fix the problem.
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Rosedale1
Contributor
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135 Messages
1 year ago
Comcast is aware that this is a nationwide issue and that their Engineers are working on resolving it.
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user_8c873a
Visitor
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13 Messages
1 year ago
i have an older box, not the x1. and my recently viewed option for on demand is missing as well
tech support wasn't able to help and she said she was escalating it. there seems to be no awareness of this problem[
has anyone heard anything further on this or regained this option?
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user_bb8316
Visitor
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5 Messages
1 year ago
Same here…. Contacted Comcast today…guy from far, far away said it would take 2 hours to fix… it’s now been 3 hours
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user_bb8316
Visitor
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5 Messages
1 year ago
Same here.. was told it would take 2 hours to fix….not so.
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user_bb8316
Visitor
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5 Messages
1 year ago
Sick and tired of xfinity.. unable to speak with a human.
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user_bb8316
Visitor
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5 Messages
1 year ago
Should I get new boxes?…
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user_bb8316
Visitor
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5 Messages
1 year ago
Still not fixed…this is rather annoying.
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thanku10
Regular Visitor
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5 Messages
1 year ago
Talk to xfinity representative yesterday and they had no idea why it disappeared and who to ask.
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user_aa28b3
Visitor
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1 Message
1 year ago
Time for a change cause they don't do anything but take our money and take channels away.
1