U

Visitor

 • 

1 Message

Tue, Apr 13, 2021 6:56 AM

RAVA movie On xfinity stream

I brought these on Stream. trying to watch the movie it's asking for Disney subscription .. (Error TVAPP-00401) 

Responses

ComcastMichael

Official Employee

 • 

2.9K Messages

1 m ago

Greetings, @user_e5deee! Thanks for reaching out to us on the Forums! I hope you are having an amazing day! I apologize to hear that you are running into this error when trying to stream the movie you purchased. We will need to have a closer look into this error to see if we can get this fixed for you. Can you please click the Peer to Peer chat icon at the top right of the page, click on the pen and pad icon and enter Xfinity Support in the "To" section of the chat and provide us with your first and last name so we may further assist you?

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