Hi user_bs8m4r, thanks for reaching out here on the forums! You should be able to resolve this through the X1 settings by performing the following steps: 1. Press the Xfinity button on your remote control. 2. Navigate to Settings (Gear icon). 3. Select "Device Settings" from the list. 4. Select "Sync Data" to force your box to retrieve your full purchase history.
XfinitySean
Official Employee
•
987 Messages
7 hours ago
Hi user_bs8m4r, thanks for reaching out here on the forums! You should be able to resolve this through the X1 settings by performing the following steps:
1. Press the Xfinity button on your remote control.
2. Navigate to Settings (Gear icon).
3. Select "Device Settings" from the list.
4. Select "Sync Data" to force your box to retrieve your full purchase history.
Please let us know if that helps!
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