narita1's profile

Regular Visitor

 • 

2 Messages

Tue, Apr 14, 2020 6:00 PM

Purchased video

Hello,

Purchased video was disappeared after I moved service.

How can I retrieve it?

Responses

CCAndrew

Diamond Problem Solver

 • 

25.9K Messages

1 y ago

Did you transfer service?

Regular Visitor

 • 

2 Messages

1 y ago

Yes,
So I have two account number(for old address and new address).
Both account show "No Purchases found."

Official Employee

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2.5K Messages

1 y ago

Hi, narita1. I wanted to follow up with you and check to see if you still needed assistance with the purchased content being transferred over. If you do, please let me know. We want to get this figured out for you. 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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