1 Message
Purchased movies disappear
I have discovered movies I purchased have disappeared this month from my library. Has this happened to anyone else?
customer service is useless. I explained to them and even sent pictures of my purchased movies in my library that can no longer be accessed.
XfinitySara
Official Employee
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1.5K Messages
2 days ago
Hello, @user_ebjqrj! Thank you for visiting our Xfinity Community Forum with your missing movie purchases concern. That's definitely something we'd like to help with! Our team is awesome because we'll do everything we can to review and resolve issues as quickly as possible. To start, what troubleshooting have you done so far, besides reaching out to customer support (i.e. restarting the TV Box, checking Xfinity Stream for the purchases, etc.)?
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user_3ym2ci
1 Message
16 hours ago
I had one disappear completely a month or so ago. I've recently lost the ability to play another one (play link is gone) although it still appears in my Purchased library.
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