1 Message
Purchased movie has been removed from our service
We purchased a movie, Sleepless in Seattle, a few years ago on Xfinity. Two days ago it showed up a rental for $3.99. Last night it was totally removed from our purchases. Why?
1 Message
We purchased a movie, Sleepless in Seattle, a few years ago on Xfinity. Two days ago it showed up a rental for $3.99. Last night it was totally removed from our purchases. Why?
XfinitySara
Official Employee
•
1.5K Messages
3 days ago
Hey there, @user_s88l35! Thanks for coming to our Xfinity Community Forum with your movie purchase concerns. I love Sleepless in Seattle! What a classic ❤️ I'm sorry to hear about the trouble you've had locating it, and I'd love to see what we can do to help. Our team is awesome to work with because we'll do everything within our power to review and resolve issues quickly. To start, I just want to make sure you're aware of both ways to locate purchased movies on Xfinity:
1. On your Xfinity X1 TV Box
- Press the Xfinity button on your remote
- Select Saved
- Scroll right to Purchases
2. On the Xfinity Stream app
- Go to My library
- Select Purchases
To confirm, is it missing from both places? Also, have you done any troubleshooting (i.e. restart the TV Box, log out of the app, force-close it, uninstall, re-install, etc.)?
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