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eshigo
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Friday, January 17th, 2025 2:40 AM

Purcased movie no longer showing up

I purchased the 1984 dune a while ago.  I went to watch it and it's not longer in my purchased list.  The movie still shows available to stream and rent but I no longer have the option to watch it.

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15 days ago

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XfinityRichard

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17 days ago

Hi there, @eshigo I hope you're having a good night. I'm very sorry for the inconvenience regarding your movie purchase no longer being available. Since it's been a few days since you last posted, is your movie purchase still unavailable? If so please don't hesitate to reach back out so we can assist you further.-Richard

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eshigo

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@XfinityRichard​ 

no it's not resolved.  there is a ticket opened with xfinity support about this.  apparently there is an issue with some on demand movies.  It's been ongoing since 05-Jan-25.  they are "working on it".

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15 days ago

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XfinityChristy

Official Employee

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1.7K Messages

 

eshigo Hello and thank you for reaching back out about this here on our Xfinity Community Forums. I understand your frustration that the problem with your purchased copy of 'Dune' (1984) not being accessible has not yet been resolved. I sincerely apologize for the inconvenience this has caused. I'd like to take a closer look at the status of the ticket you have open with our support team. To do so, I'll need to verify your account information. Could you please direct message me your full name and address? I'll then be able to investigate further and provide you with an update on the resolution of this issue.

 

 

In the meantime, please accept our sincerest apologies for the ongoing difficulty. We value your business and are committed to resolving this matter as quickly as possible.

 
 

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15 days ago

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