U

Visitor

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1 Message

Tue, Mar 8, 2022 1:11 AM

Closed

PPV did not Record to DVR

I ordered a PPV last night and told it to record to DVR. I went to finish watching the event tonight but it did not record. Do PPV's not record to DVR? Is something wrong with my DVR?

Accepted Solution

Official Employee

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530 Messages

6 m ago

Hey there, you are able to record PPVs. When you choose to record, there is then a confirmation screen you would need to properly select before the recording begins, after that you can check the guide to see if the recording symbol is next to the title of the show you are watching. 

Visitor

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1 Message

@XfinityAnthonyT​ I ordered aew ppv and it won’t record I missed the event

Official Employee

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186 Messages

Hello @user_0363a3 Thanks for the update and I'm sorry hear the recording didn't working. We'd be happy to troubleshoot further. 

 

Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.

To send a "Peer to peer" ("Private") message:
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• Click the "New message" (pencil and paper) icon
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• Type your message in the text area near the bottom of the window
• Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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Regular Visitor

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3 Messages

4 m ago

Same thing happened to me with AEW Double or Nothing show. I had a recording in my dvr list but it wouldn’t..err..show the show. It would just error out and ask me to come back in a few mins.

Official Employee

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304 Messages

Hello! Sorry to hear the DVR did not process the AEW event. It would be our pleasure to help investigate the issue and make sure everything is functioning properly for future recordings. We appreciate you taking time to reach out and get us in the loop on this issue. Our team is always committed to your services and support being first class.

Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.

To send a "Peer to peer" ("Private") message:
Click "Sign In" if necessary
• Click the "Peer to peer chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

New Poster

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4 Messages

3 m ago

I ordered AEW X NJPW PPV right now and it won’t let me record. My DVR also keeps showing deleted items, then having non deleted items disappear. What’s going on? I really would like to record my PPV

XfinityCam

Official Employee

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71 Messages

Hello @RodFam265. I'm sorry to hear about the issues you are having when attempting to record a program. We would be happy to help. Can you please send us a private message to continue looking further into this?

To send a "Peer to peer" ("Private") message:
Click "Sign In" if necessary
• Click the "Peer to peer chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

New Poster

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5 Messages

3 m ago

I also have an issue with AEW X NJPW PPV recording. I selected to have it record when I purchased yesterday since I wasn't going to get home from work in time to watch the beginning. I came home to find it didn't record.

Visitor

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2 Messages

3 m ago

I also ordered AEW Forbidden door and set to record and it did not. Ive never had this problem before. All I know Is I paid 49.99 for it and never got to finnish. 

Official Employee

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312 Messages

Hey there, @user_8e332d! I'm sorry to hear that you've experienced some issues too, with a recent PPV order, and I see that you created a new post (which we appreciate!) I'll be responding to your post momentarily, thank you.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
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