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TickedOffNow
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Sunday, August 27th, 2023 9:27 PM

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PPV did not record as requested

I ordered AEW All In and set it to record. (I was asked if I wanted to record and I said yes). So I get home 4 hours after it started and nothing has recorded. And I can’t record now as I’m watching. Not cool. 

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1 year ago

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Short8473

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1 year ago

Same exact thing happened to me.

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XfinityShawn

Official Employee

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996 Messages

@Short8473 Are you still needing help with this? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

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user_530e3e

1 Message

1 year ago

Same here, i even made sure the red light was on while watching.

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CCJodie

Problem Solver

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1.3K Messages

1 year ago

@TickedOffNow Hello, I'm sorry to learn about what happened! Has the error with PPV and recording happened before with the cable box? 

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