user_3acfdp's profile

Visitor

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4 Messages

Wednesday, January 14th, 2026 9:14 PM

Perks for Platinum Customers

Hello there - I just moved up to the Platinum reward level but am not seeing the option to access Peacock as a free subscription, which it mentioned as a benefit.  Is this offer no longer available?  It's taken me 8 years to get to this level so was hoping some cool rewards were waiting for me!

Any advice on how to access this benefit would be greatly appreciated.  Thanks!

Oldest First
Selected Oldest First

Official Employee

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3.7K Messages

5 hours ago

Hey there, @user_3acfdp, thanks for reaching out through Xfinity Forums regarding your account. Congrats on your Platinum tier! Yes, our Platinum tier does include Peacock Premium. Are you not showing that the offer is available at all?

Expert

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2.1K Messages

28 minutes ago

Moved to Customer Service

Visitor

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4 Messages

Hello @notgoodatusernames​ - is there anything else I need to do?  I did log a Direct Message query, per Abby's feedback above.  Thanks!

Expert

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2.1K Messages

@user_3acfdp​ Please wait for a response from the Digital Care Team in your Direct Message

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

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