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Rosedale1
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135 Messages

Sunday, April 11th, 2021 9:18 PM

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PBS Hemingway Episodes 2 and 3 Missing

Hello.   Episodes 2 and 3 of Ken Burns' Hemingway have not been added to on-demand.   All 3 episodes aired on consecutive nights last week and only episode 1 is available.   Please add the last 2 episodes.   Thanks 

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4 years ago

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Bulkington

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580 Messages

4 years ago

Please work with PBS to provide this content.

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CCTambrey

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3.4K Messages

4 years ago

Hello, @Rosedale1. Thanks for reaching out to us with your concerns.

I know it's always a little disappointing when episodes of your favorite shows are not available in our on-demand library. It is up to the networks to provide content to us as they see fit. Oftentimes these decisions are made with marketing in mind, so we recommend checking back on those episodes from time to time because it's quite common for them to be uploaded at a later date. :)

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Rosedale1

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135 Messages

4 years ago

Episode 3 has been added but episode 2 is still missing. 

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CCTambrey

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3.4K Messages

That's a good sign! Networks don't often skip episodes like that so when you see it, it's usually because there was some type of error with the asset that was sent to us. There is a very good possibility that we are just waiting for a new copy to upload to our library, so be sure to keep an eye out for it in the near future. :)

I no longer work for Comcast.

4 years ago

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Rosedale1

Contributor

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135 Messages

4 years ago

Could someone please look into adding episode 2 before episode 3 is removed early next week?  PBS programs have a short time frame as to on-demand availability. 

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CCTambrey

Gold Problem Solver

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3.4K Messages

We absolutely understand your concern but uploaded content is up to the digression of the network that owns it. It is not something that we are able to dictate. On the other hand, if you have a DVR, you can try checking the guide to see if there are any upcoming live replays of these episodes and just record them for yourself. Sometimes that can be a really great way to get on-demand content that isn't available. :)

I no longer work for Comcast.

4 years ago

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Bulkington

Gold Problem Solver

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580 Messages

4 years ago

VOD Team, please work with PBS to correct this failure. 

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Rustyben

Expert

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24.6K Messages

4 years ago

it appears that PBS set episode to 'buy' only. I ran the PBS app on my phone and it has and does play episode 2 at this time.

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Bulkington

Gold Problem Solver

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580 Messages

4 years ago

Episode 2 was added this afternoon - it is available only until 4/20.  Yes, that's tomorrow.

Episode 3 remains available until 4/21.

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