Visitor

 • 

3 Messages

Monday, July 20th, 2026 11:50 PM

Paramount +

Freezing and error messages.  Have done a hard reboot , cleard the local cash and every other fix posted and still have problems with paramount +. Im to the point that when my subscription expires there's no way I will renew.

Oldest First
Selected Oldest First

Official Employee

 • 

1.7K Messages

22 days ago

@user_6uo0e6 Thanks for using the forum to let us know. What device are you using the app on, and what is the error code? 

Visitor

 • 

3 Messages

No error code. Simply says an error has occurred.  Everything I've tried has no effect. Was determined to watch a particular show last night and spent two hours trying to find a solution. 

Visitor

 • 

3 Messages

The device is xfininity 

Official Employee

 • 

1.4K Messages

Thanks for letting us know! Based on what you've already tried to get things resolved, we definitely want to look into this further. To get started, please send us a direct chat message with your full name, the name listed on the account (if different), and the full service address associated with your account to “Xfinity Support”.

 

How to Send Us a Direct Message:

  1. Click "Sign In" if necessary.
  2. Click the "Direct Messaging" icon or visit Xfinity Direct Messaging.
  3. Click the "New message" (pencil and paper) icon.
  4. In the "To:" line, type "Xfinity Support".
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
  6. An "Xfinity Support" graphic will replace the "To:" line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.

 

You can see how to send us a direct message here,

How to: Direct messaging within the forum | Xfinity Community Forum

forum icon

New to the Community?

Start Here