1 Message

Sunday, January 8th, 2023 5:53 PM


​Cannot stream Paramount +. Tried rebooting several times and it doesn’t work. It does work on my other tv that is on the Roku system. PLEASE fix this!​


Official Employee


6.9K Messages

3 months ago

Hello @user_6d09a4, and thank you for sharing your experience. I would be more than happy to help get this figured out. Other than rebooting, can you also try an X1 System Refresh to see if that helps? 



7 Messages

2 months ago

Same problem for me as well.  I can connect through the Xfinity App but it's streaming slow and I have frequent dropouts.  No problem using my laptop on the same Xfinity network.  Only a problem with streaming through my set top box.  What can be done to fix this?

Oh, just to add, I have reset both my box and the internet box with no help.  Right now I have a laptop connected via WIFI and have that plugged into my Samsung TV via an HDMI cable.  That streams without any issue.  Would really like this to all work through my, very expensive, Xfinity account without having to use a laptop as my receiver.

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