Tue, Jun 8, 2021 2:12 PM
When I try to launch the paramount + app it tells me it wants to send me new equipment at no cost but does not tell me what that equipment is or how my bill will change. How do I find that out?
4 m ago
Hello @StrahdOmega, thanks for reaching out to us on our Forums page! I myself recently signed up for Paramount + so that I could enjoy all the CBS Classics it offers, so I definitely understand your concerns around the message you're receiving on your end when trying to access it. Don't worry at all though, my team can absolutely assist you with this and any other service needs you may have as well.
To better assist you with getting you the correct equipment and determining any changes in price for that equipment, can you please send my team a Private Chat Message. To send us a Private Chat Message, select the message icon in the top right corner and then search for Xfinity support. With our new Xfinity support chat, you do not need to input the name of a person. Just select Xfinity support and you will be able to speak with the next available specialist.