U

Visitor

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1 Message

Sunday, November 6th, 2022 11:41 PM

Closed

Paramount network is not available

Paramount network is not available 

Official Employee

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870 Messages

7 months ago

Hello @user_c14a6f

 

Thank you so much for taking the time to bring this issue to our Xfinity Community Forum. You are in the right place for help! I know it can be really frustrating when the networks you look forward to watching are not available.

 

When tuning to Paramount, what do you see on the screen? Is there an error code or message? Does it say that a subscription is required?

Visitor

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1 Message

7 months ago

I have this same problem. I have watched it for a long time and suddenly it says a subscription is required. I haven’t changed my plan.

Visitor

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1 Message

7 months ago

Same! Paramount Channel shows on the channel list in my account. But screen is black and says "This channel is not authorized. (V58)"

Official Employee

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337 Messages

@user_efa4b9, Let us know if you are still having issues accessing the Paramount channel. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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swingingby

Contributor

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143 Messages

The screen is black and I wanted to watch season 6 of Yellowstone.

Official Employee

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475 Messages

That is not good. I appreciate you making us aware of the service troubles, @swingingby. Are there any steps you've tried to troubleshoot the services? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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1 Message

6 months ago

I am not able to access Paramount Network, when just last week, I was watching it.   Now it says I have to buy individual episodes.   There has been no notification from Xfinity.  
please advise. 

XfinityRay

Official Employee

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1.2K Messages

Hi, @user_0725ab. Thanks for taking the time out of your day to let us know about the issues when trying to watch the Paramount Network. Are you able to watch the Network itself but the app is not working? How are you accessing the content such as on an X1 TV box, an Xfinity Flex box, or through a Smart device? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
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