NitaBeeta79's profile

Regular Visitor


5 Messages

Fri, Jun 24, 2022 1:31 AM

Oxygen on demand isn't working.

I noticed that the Oxygen On Demand menu has a "Free with subscription" notice. However, when I turned to the channel, it was perfectly fine.  WTH is going on? 

PS: This better not be another TCM situation.



1 Message


Just noticed my oxygen on demand wants a subscription. Wasn’t that way last week.  Xfinity says it’s no longer in my package?!  It was last week. Haven’t seen a credit for them taking it out of my package. Nor was I notified. 


Official Employee


513 Messages

Hello, @user_320968!


Because this sounds like a separate issue from the one OP posted about, please begin your own thread and provide a description of the issue you are experiencing. Doing this will allow us to better assist you as well as help others in the community having a similar issue.


Thanks and I look forward to seeing your new post!

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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Official Employee


49 Messages


Hello @NitaBeeta79, I appreciate you reaching out to us for assistance with your Oxygen issue, and I would be happy to assist you.

Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon or

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

 - As you are typing a drop-down list appears. Select "Xfinity Support" from that list

 - An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

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