Ordered PPV event and it didn't record

I bought the AEW Full Gear PPV yesterday to "order and record" and it did not record. I tuned into the PPV 2 minutes before it began to make sure that I didn't miss anything. I noticed that it was not recording and tried pressing record but got a message that I "must have a subscription to the channel in order to record". This has happened before but the recording had appeared after the PPV was over. I hoped that this would happen again because I was only able to watch the first hour due to a family event. When I came back later, the recording was not there. Is there a way for this PPV to be added to my DVR? If not, please refund my purchase.